Optex respects your privacy and will not spam.
Optex regards customer privacy as an important part of our relationship with our customers. If you have questions or concerns regarding this statement, you should first contact us at firstname.lastname@example.org.
Optex handles all personal data in accordance with applicable personal data laws. When a customer purchases an Optex product or when a user completes an online form for subscriptions or newsletters, such customer or user consents to the processing of their personal data by Optex in accordance with the purpose for which the data was provided.
We lawfully collect personal information that is necessary for our business to function and may include:
Name, company, address and contact details.
Payment card data.
Data from customer surveys, subscriptions or newsletters.
Data from Optex social media and other digital platforms.
How we use your information
We use the information we collect for the purpose disclosed at the time of collection or otherwise as set out in this Privacy Statement. We will not use your personal information for any other purpose without first seeking your consent, unless authorised or required by law. Generally we will only use your personal information:
To maintain your relationship as a customer of Optex
To provide the products and services you have requested from Optex
To administer and manage those products and services
To answer your inquiry
To book an appointment
For marketing of products and services you have shown interest in and only with your explicit prior consent
To detect, prevent and address technical issues
Agents and third party software
Optex may use from time to time agents, social media and/or other cloud based software to market and/or manage our business, example, HubSpot, PayPal, Stripe, calendaring software etc who may collect your details on our behalf. You may also refer to their relevant privacy policies for more information.
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
The payment processor we work with is PayPal which is integrated onto our shopping page developed within WIX to process customer registration and payments at https://www.optexaust.com.au/ for payment.
You may at any time decline any further marketing communications. You may also at any time ask to be removed from our mailing list.
Customers have the following rights in respect of their personal data:
Access to personal information and request a copy of such information, subject to law.
Request correction and updating of personal data.
Demand the deletion of personal data, subject to law.
Withdraw a consent to process personal data, subject to law.
We reserve the right to reject any requests in respect of processing personal data which are of a harassing or repetitive nature, which require disproportionate technical measures, which impact the protection of other customers’ personal data, or where it would be disproportionately resource-demanding or highly complicated to accommodate the request.
We protect personal data from unauthorised disclosure. Only Optex persons/employees who require access to the personal data in connection with their job function have access to this data. In some cases, Optex may be required by law or by the order of a public authority to transfer personal data.